Customer Engineer

Job Summary

A company is looking for a Customer Engineer to support and enhance customer relationships through product demonstrations and technical assistance.

Key Responsibilities:

• Deliver product demonstrations, onboarding sessions, and environment reviews for customers
• Manage customer issues end to end, including complex cases and escalations
• Troubleshoot and resolve advanced issues across Patch My PC products and supported platforms

Required Qualifications:

• 5+ years of experience working with Microsoft Configuration Manager or Intune
• 5+ years of experience in technical, customer-facing roles
• Strong troubleshooting and diagnostic skills across relevant products and platforms
• Proficiency with Intune, Configuration Manager, WSUS, and related enterprise management tools
• Ability to perform detailed root cause analysis