Customer Engineer

Job Summary

A company is looking for a Customer Engineer to join their team.

Key Responsibilities:

• Collaborate with the pre-sales team to determine the best integration approach for customers
• Partner with Implementation Managers and cross-functional stakeholders to deliver post-sales solutions on schedule
• Design, build, and deploy applications using Cresta software integrated with contact center platforms

Required Qualifications:

• Experience integrating and configuring Cresta or similar contact center AI platforms within enterprise environments
• Experience with contact center or customer experience platforms such as Amazon Connect, Genesys, or Five9
• Proficiency in integrating and building solutions using APIs and SDKs, with hands-on experience in AWS, Git, and software development using Go, Python, and JavaScript
• Ability to design scalable solutions while delivering clear and high-impact outcomes
• Strong organizational and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously