Customer Engineer

Job Summary

To support high-growth accounts in a digital-first environment, the full-time Customer Engineer will manage scaled programs, including in-app engagement and targeted outreach, while collaborating with Scaled Account Managers and contributing to the Field Engineering organization remotely.

Key responsibilities

• Partner with Scaled AMs to translate expansion and churn signals into actionable outreach and in-app prompts
• Operate onboarding processes for startup programs, ensuring smooth activation for high-growth AI startups
• Develop and enhance scaled engagement tools and content to reduce customer friction and improve self-service resources

Required qualifications

• 3+ years in a customer-facing technical role such as customer engineering or solutions engineering
• Strong understanding of cloud infrastructure, including containers, networking, and CI/CD
• Familiarity with Postgres and common database migration patterns
• Daily use of AI tools and ability to advise on AI-native applications
• Proficient in producing technical documentation and in-app content