Customer Engineering Manager

Job Summary

Seeking a full-time remote Manager, Customer Engineering, who will lead a high-performing team of Customer Engineers to deliver proactive solutions, enhance operational excellence, and foster innovation while advocating for customer needs.

Key responsibilities:

• Lead and manage a team of Customer Engineers to ensure the delivery of impactful technical solutions
• Drive initiatives aimed at improving operational excellence from ideation through adoption
• Collaborate cross-functionally to enhance the overall customer experience and advocate for customer needs

Required qualifications:

• Proven experience in a technical leadership role within customer engineering or support
• Strong technical expertise in IT solutions, particularly in automation and deployment
• Ability to work East Coast business hours
• Experience in fostering team excellence and driving innovation
• Demonstrated ability to manage operational execution effectively