Customer Escalation Specialist

Job Summary

Serving as a subject matter expert for customer inquiries, the full-time Customer Escalation Specialist will manage escalated enrollment cases and work closely with the Client Side Escalations Team while operating remotely.

Key responsibilities

• Act as the main point of contact for internal escalations, utilizing special data sources and tools to complete assigned tasks
• Conduct outbound calls to consumers for account corrections and document requests
• Review and verify consumer-provided annual income documents against application information

Required qualifications

• High school diploma or equivalent
• 2-4 years of relevant experience
• Equivalent combination of education and experience may be considered