Customer Escalation Specialist

Job Summary

A company is looking for an Escalation Expert to manage customer disputes and enhance satisfaction.

Key Responsibilities

• Manage and resolve escalated customer issues as the single point of contact
• Collaborate with internal teams to improve processes and training based on escalation insights
• Provide proactive communication and seamless customer experience throughout the resolution process

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 3+ years of relevant work experience in customer success or project management
• Ability to work independently and manage multiple cases in a fast-paced environment
• Strong proficiency with Google Suite and familiarity with Salesforce preferred
• History of fostering a collaborative team environment