Customer Escalation Specialist

Job Summary

A company is looking for an Escalation Expert to manage customer issues and enhance the customer experience.

Key Responsibilities

• Manage and resolve escalated customer issues while serving as the single point of contact
• Collaborate with internal teams to enforce processes and provide proactive communication regarding case status
• Schedule site visit appointments and maintain an understanding of the solar journey and resolution tools

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 3+ years of relevant work experience in customer success, project management, or coordination
• Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• Ability to work independently in a fast-paced environment with minimal supervision
• Strong organizational and time management skills