Customer Escalation Specialist

Job Summary

A company is looking for an Escalation Expert to manage customer issues and enhance customer experience.

Key Responsibilities

• Manage and resolve escalated customer issues, serving as the single point of contact
• Work with internal teams to enforce processes and provide proactive communication on case status
• Schedule site visit appointments and maintain a current understanding of the solar journey

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 3+ years of relevant work experience in customer success or project management
• Ability to work independently on multiple cases in a fast-paced environment
• Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• Excellent organizational and time management skills