Customer Escalations Representative

Job Summary

A company is looking for a Customer Escalations Representative IV.

Key Responsibilities

• Develop and maintain positive client relations to ensure superior client satisfaction
• Manage customer calls and email requests for services, including scheduling and completion of complex project work
• Act as the final escalation point for disputes and maintain communication with affiliates throughout the service relationship

Required Qualifications

• High school diploma required
• 4+ years of customer service experience preferred
• Preferred experience as a CSR III
• Basic troubleshooting knowledge and ability to articulate industry language
• Undergraduate degree or internship preferred