Customer Escalations Representative

Job Summary

Working remotely on a full-time basis, the Customer Escalations Representative will manage client escalations and complaints, ensuring exceptional service delivery by collaborating with the Customer Service Organization and other teams.

Key responsibilities

• Identify, research, and resolve customer issues using web-based systems and databases
• Facilitate timely resolution of escalated work orders and disputes through effective communication with various teams
• Serve as the point of contact for escalation and resolution handoff, maintaining professionalism and confidentiality

Required qualifications

• High school diploma required
• A minimum of 2-4 years' experience in a customer service call center environment
• Proficiencies in Microsoft Word, Excel, and Outlook preferred
• Associates degree preferred
• Ability to adapt and manage multiple projects in a fast-paced environment