Customer Escalations Specialist

Job Summary

A company is looking for a Customer Escalations Representative IV.

Key Responsibilities

• Develop and maintain positive client relations to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services, managing real-time inquiries
• Act as the final escalation point for disputes and maintain communication with affiliates throughout service provision

Required Qualifications

• High school diploma required
• 4+ years of customer service experience preferred
• Preferred experience as a CSR III
• Basic troubleshooting knowledge and ability to articulate
• Undergraduate degree or internship preferred