Customer Excellence Specialist

Job Summary

A company is looking for a Customer Excellence Specialist.

Key Responsibilities

• Process wholesale and online orders accurately and in a timely manner
• Respond to customer inquiries and provide support through various communication channels
• Monitor customer feedback and work cross-functionally to enhance customer service processes

Required Qualifications

• High school diploma or GED; related experience or training preferred
• One to three years of customer service experience, preferably in a call center
• Proficiency in computer software applications, including word processing and spreadsheets
• Ability to read and interpret various documents and instructions
• Bilingual skills are a plus but not required