Customer Excellence Specialist

Job Summary

To enhance customer service quality, the part-time Customer Excellence Specialist will train internal and external partners, manage process improvement projects, and maintain knowledge management resources while working in a hybrid environment.

Key responsibilities

• Conduct onboarding and training sessions for internal teams and external partners
• Create and maintain standard operating procedures (SOPs) and knowledge management resources
• Manage projects aimed at implementing best practices and improving overall performance in the Client Services team

Required qualifications

• University degree and at least 2 years of related experience, or an advanced degree without experience
• Experience in customer support or training within the pharma, biotech, or healthcare sectors
• Proficiency in writing SOPs and simplifying clinical oncology materials
• Familiarity with knowledge management tools and learning software
• Ability to travel domestically for training and meetings as needed