Customer Experience Account Manager

Job Summary

A company is looking for a Customer Experience Account Manager to support customers using lead generation platforms.

Key Responsibilities

• Proactively communicate with a portfolio of customers via phone, email, and text
• Conduct web conference Business Reviews and lead check-in meetings for ongoing training
• Collaborate with various teams to enhance customer experience and identify revenue opportunities

Required Qualifications

• Experience with Salesforce is required
• Proficiency in MS Outlook, Word, and Excel
• Experience working with clients on retention strategies
• Strong organizational skills with effective follow-through on tasks
• A commitment to providing exceptional service experiences