Customer Experience Administrator

Job Summary

A company is looking for a Customer Experience System Administrator.

Key Responsibilities

• Maintain and configure customer-facing and operational platforms, managing user permissions and integrations
• Partner with Customer Success and Support Operations to streamline workflows and improve efficiency
• Create dashboards and reports to ensure accurate data management and inform decision-making

Required Qualifications

• Bachelor's Degree in Information Systems, Business Administration, or related field (or equivalent experience)
• 2-5 years of experience administering Gainsight products or similar platforms
• Familiarity with data integration tools and APIs
• Experience with automation, workflow design, and process mapping
• Experience in SaaS or technology-driven organizations preferred