Customer Experience Advisor
Job Summary
To support a dynamic customer experience team, the remote Customer Experience Advisor will manage student interactions through calls, chats, texts, and emails, ensuring high-quality service while handling Tier II tickets and escalations.
Key responsibilities
- Handle student interactions with empathy and provide exceptional customer service across multiple communication channels
- Manage Tier II tickets and escalations based on assigned brands or verticals
- Collect and organize student feedback, sharing insights with the CX management team to enhance the student experience
Required qualifications
- 2+ years of customer service or relevant experience
- Availability for weekend and/or evening work
- Ability to handle calls, chats, emails, and texts from students for 80%+ of the workday
- Effective verbal and written communication skills, including proper grammar
- Ability to navigate multiple web browser tabs simultaneously in a remote working environment
Complete Job Description
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