Customer Experience Advocate

Job Summary

A company is looking for an Advocate for Customer Experience.

Key Responsibilities

• Build and nurture strategic, trust-based relationships with key stakeholders across customer accounts
• Deliver a premium-level customer experience, setting high standards for responsiveness and empathy
• Align company capabilities to customer goals while driving adoption, retention, and growth

Required Qualifications

• Experience in healthcare or healthcare IT with an understanding of clinical and operational environments
• Proven track record in managing high-value customer relationships and supporting complex SaaS implementations
• Comfortable leading executive conversations and problem-solving with frontline users
• Highly organized, collaborative, adaptable, and proactive
• Strong belief in the value of investing in quality software and support