Customer Experience Advocate

Job Summary

A company is looking for a Customer Experience Advocate - Disability.

Key Responsibilities

• Handle pilot line calls and email communications to ensure timely and accurate responses
• Manage and authorize payments on claims while adhering to service and production standards
• Communicate with claimants, employers, and medical professionals to gather necessary information for claims management

Required Qualifications

• High School diploma
• Two years of STD/LTD claims adjudication experience
• Experience in TPA or self-administration services preferred
• Knowledge of ERISA regulations and disability procedures
• Proficient in Excel, Word, and web-based systems