Customer Experience Advocate

Job Summary

A company is looking for a Customer Experience Advocate for Disability Leave Insurance.

Key Responsibilities

• Deliver superior customer service with professional phone etiquette
• Identify customer needs, provide solutions, and ensure follow-through
• Manage calls effectively for one-call resolution and accurate documentation

Qualifications

• Bachelor's in business or related field preferred
• 1-3 years of relevant work experience in the Insurance Industry preferred
• Proficient in Microsoft Office