Customer Experience Advocate

Job Summary

A company is looking for a Customer Experience Advocate to provide support for clients and their employees.

Key Responsibilities

• Handle calls and emails, resolving issues efficiently and professionally
• Manage and authorize payments on claims while adhering to service standards
• Communicate with claimants and professionals to gather information regarding benefits and eligibility

Required Qualifications

• High School diploma
• Two years of STD/LTD claims adjudication experience
• Experience in TPA or self-administration services preferred
• FMLA/State leave claims experience preferred
• Ability to learn medical terminology and interpret procedures and regulations