Customer Experience Advocate
Job Summary
As a Junior Customer Experience Advocate, the full-time position will support experienced ACEs in building relationships with key stakeholders, delivering high-quality customer service, and learning to enhance customer engagement in a hybrid work environment.
Key responsibilities
- Support ACEs in nurturing relationships and delivering responsive customer service
- Actively listen to customers and identify opportunities to exceed expectations
- Help prepare materials for customer check-ins and track engagement to support account health
Required qualifications
- 0-2 years of experience in customer service, account management, or sales; experience in MedTech, SaaS, or healthcare is a plus
- Comfortable engaging with customers and internal stakeholders
- Willingness to learn about renewals, contract expansions, and billing conversations
- Demonstrated accountability with a track record of achieving goals in various pursuits
- Passion for creating exceptional customer experiences through relationship-building
Complete Job Description
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