Customer Experience Advocate

Job Summary

A company is looking for a Customer Experience Advocate.

Key Responsibilities:

• Respond to customer needs via chat and email, embodying the company's brand
• Troubleshoot and resolve technical issues, while proactively informing customers about new features
• Gather customer feedback and share it with relevant teams to improve the product

Required Qualifications:

• 2+ years of experience in customer support or similar roles
• Ability to work in west coast hours
• Understanding of technical products and support processes
• Experience in e-commerce, marketing technology, or SaaS preferred
• Proficiency in using helpdesk software and remote support tools