Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent to support client relations in the biotechnology and pharmaceuticals sector.

Key Responsibilities

• Build and maintain relationships with new and repeat customers
• Manage key accounts and assist clients with quotes, order processing, and tracking
• Communicate effectively with customers and collaborate with internal departments for order fulfillment

Required Qualifications

• Bachelor's degree, preferably in a scientific field (Biology, Chemistry, etc.)
• At least 2 years of experience in a client services position
• Experience as a Clinical Research Coordinator is a plus
• Customer service-oriented attitude with a commitment to quality
• Ability to work independently and collaboratively in a high-pressure environment