Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent in Houston.

Key Responsibilities

• Serve as the first line of support for customers primarily over live chat, with additional coverage through email and phone
• Troubleshoot customer issues using strong product knowledge and critical thinking
• Take ownership of escalations and ensure tickets progress through internal teams

Required Qualifications

• Comfort and confidence in live chat as the primary support channel
• Ability to work evenings, weekends, and some holidays
• Strong customer focus with empathy under pressure
• High reliability and professionalism in live support environments
• Ability to quickly learn the platform and apply product knowledge