Customer Experience Agent

Job Summary

A company is looking for a Temp to Perm Customer Experience (CX) Agent.

Key Responsibilities

• Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms with empathy and efficiency
• Troubleshoot technical issues related to the website, patient accounts, and internal tools
• Proactively identify and escalate trends in patient feedback to drive process improvements and enhance the patient experience

Required Qualifications, Training, and Education

• Strong familiarity with technology and computer usage
• Ability to adapt to dynamic systems, features, workflows, and policies
• Reliable at-home internet connection with specified download and upload speeds
• A quiet, distraction-free workspace for managing sensitive information securely
• Manual dexterity and vision sufficient for prolonged computer use