Customer Experience Agent

Job Summary

A company is looking for a Part-Time Customer Experience (CX) Agent.

Key Responsibilities

• Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms
• Troubleshoot technical issues related to the website, patient accounts, and internal tools
• Proactively identify and escalate trends in patient feedback to improve the overall patient experience

Required Qualifications, Training, and Education

• Experience in a customer service role
• Familiarity with technology and comfort using computers
• Ability to adapt to dynamic systems and workflows
• Reliable internet connection with specified speeds
• A quiet, distraction-free workspace for managing sensitive information