Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent for High Value Items.

Key Responsibilities

• Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions
• Determine fair market value for missing or incorrect items to support accurate reimbursement decisions
• Provide thoughtful, empathetic support to buyers and sellers, ensuring both parties feel heard and informed

Required Qualifications

• Weekend availability required
• 2+ years of Support or Trust & Safety experience handling email and/or chat interactions
• Strong investigative judgment with the ability to assess incomplete or conflicting information
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Understanding of E-commerce and Marketplace operations