Customer Experience Agent

Job Summary

Supporting Spanish and English-speaking users in the Americas, the contract Customer Experience Agent will handle inbound support requests, diagnose issues related to subscriptions and app features, and maintain high-quality standards while working remotely in Eastern Time hours.

Key responsibilities

• Handle inbound support requests via in-app chat, email, and other channels
• Diagnose and resolve issues related to subscriptions, account access, billing, and app features
• Maintain consistent quality scores across all user interactions and share insights with the CX lead and product team

Required qualifications

• 1+ years of customer support or customer-facing experience
• Native-level English communication skills (reading, writing, speaking)
• Professional-level Spanish for user communication
• Familiarity with US user communication norms
• Available to work Eastern Time hours (9am-6pm ET, Mon-Fri)