Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent.

Key Responsibilities:

• Respond to customer queries via chat, email, and phone
• Identify customer needs and assist with specific features
• Update databases, monitor complaints, and gather feedback

Required Qualifications:

• Experience working in Zendesk preferred
• Strong communication skills, both verbal and written
• Ability to thrive in dynamic environments and take on new responsibilities
• Flexibility and openness to change
• Insurance licensing required within the first two weeks of employment