Customer Experience AI Analyst

Job Summary

A company is looking for a CX AI Analyst to enhance customer experience through AI-driven solutions.

Key Responsibilities

• Implement KPIs for measuring AI-human hybrid customer experience performance
• Establish metrics for AI performance and maintain quality assurance standards for customer interactions
• Conduct ongoing QA reviews of AI workflows and collaborate with teams to ensure actionable KPIs

Required Qualifications

• Associate's degree or higher in any field and/or equivalent practical experience
• 1+ years of experience with AI-enabled or digital tools
• 2+ years of experience in customer experience, analytics, or quality assurance roles
• 2+ years of experience using customer data to identify trends and improvement opportunities
• Strong analytical skills to translate insights into actionable recommendations