Customer Experience Analyst

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, May 16, 2024

This job expires in: 2 days

Job Category: Customer Service

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Customer Experience Analyst.

Key Responsibilities:

Collaborate with cross-functional teams to execute analytics projects and drive business outcomes
Track key performance indicators to measure and enhance customer experience
Quantify business performance drivers and provide data-driven recommendations to senior leaders

Required Qualifications:

Bachelor's degree in Applied Mathematics, Social Sciences, Information Systems, or related field
3-5 years of experience in business analysis, data analysis, or related fields
Proficiency in SQL, Excel, data visualization techniques, and cloud data technology
Deep understanding of business processes, product engagement, and customer success
Experience with project management methodologies and tools for effective project management

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