Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst focused on driving value through research and actionable insights.

Key Responsibilities

• Execute qualitative and quantitative research engagements to gather insights from consumers and customers
• Design and conduct surveys and in-depth interviews to meet stakeholder needs
• Analyze data to identify key insights and effectively communicate findings to cross-functional teams

Required Qualifications

• Bachelor's degree in business, marketing, psychology, social sciences, or a related field
• 3-5 years of experience in Customer Insights, Customer Experience, or related fields
• Proficient in various research methods and data analysis tools such as SPSS, SQL, and Python
• Strong analytical skills to translate data into actionable insights
• A master's degree in marketing research or a related field is preferred