Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience and Engagement Analyst II - Level 8.

Key Responsibilities

• Investigate complex customer complaints to determine root causes and propose remediation
• Communicate with internal teams and consumers to gather information and resolve issues
• Analyze complaints data and report findings to support service and product improvements

Required Qualifications

• Bachelor's Degree is required
• Experience in customer service and/or financial services industry is preferable
• Previous experience in complaint handling is beneficial
• Proficiency in Microsoft Word, Excel, Outlook, and other Microsoft Office tools is required
• Secondary Education is required