Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Engagement Analyst - Complaints Handler.

Key Responsibilities

• Review and investigate individual and complex complaints to determine root causes of customer dissatisfaction
• Communicate with internal teams and consumers via telephone or email regarding complaints
• Analyze complaints data and report customer feedback to assist in service and product improvement

Required Qualifications

• Secondary education is required; higher education is preferable
• Experience in customer service and/or the financial services industry is preferable
• Previous experience in complaint handling is beneficial
• Proficiency in Microsoft Office tools, including Word, Excel, and Outlook
• Ability to receive training to navigate a case management tool