Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst to work remotely in the USA.

Key Responsibilities

• Analyze large datasets to identify trends and areas for improvement in customer experience
• Develop and maintain reports and dashboards to track customer experience metrics
• Collaborate with cross-functional teams to address customer issues and implement solutions

Required Qualifications

• 6+ years of experience in data analysis and customer experience metrics
• Proficiency in Python, R, SQL, and data visualization tools like Tableau
• Experience with statistical modeling, machine learning, and natural language processing
• Master's or Ph.D. degree in a quantitative field preferred
• Experience working with customer feedback and voice of customer metrics