Customer Experience Analyst

Job Summary

A company is looking for a Global Insights and Customer Experience Analyst.

Key Responsibilities

• Develop insights from data to shape strategies for the Global Eyewear and Software business
• Lead the creation of a robust insights ecosystem to understand customer needs and enhance operational efficiency
• Analyze market trends and customer behaviors to identify opportunities for growth and improve the customer journey

Required Qualifications

• Bachelor's degree in business, Supply Chain Management, Data Analytics, or related field, or equivalent experience
• 8+ years of experience translating complex data science concepts into business recommendations
• Proficiency with business intelligence platforms (e.g., Power BI, Tableau) for data visualization
• Strong background in statistical analysis and data science principles using tools such as Python or R
• Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics) to manage customer interactions