Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Strategy Analyst.

Key Responsibilities

• Lead the standardized creation and management of customer-facing reporting across various cadences
• Prepare executive-ready insights consolidating KPIs, operational trends, and corrective actions
• Manage specific project workstreams within high-impact CX initiatives, translating strategic goals into actionable plans

Required Qualifications

• 3-5 years of experience in an analytical role or 1-3 years in project coordination or operations
• Bachelor's degree in a quantitative field such as Supply Chain Management or Business Analytics
• Strong experience with CRM (Salesforce) and Ticketing Systems (Freshdesk/Zendesk)
• Proficiency with project management tools (Asana, Jira)
• Experience in a startup or high-growth environment is preferred