Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Operations & Analytics Specialist.

Key Responsibilities

• Manage CX metric reporting, including developing and maintaining dashboards for various performance indicators
• Coordinate RFPs, RFIs, and proposals, ensuring timely and accurate submissions across departments
• Provide operational support, including project coordination and process development within the CX organization

Required Qualifications

• Bachelor's degree in business, communications, analytics, or a related discipline
• Tableau certification or willingness to obtain it within 6-12 months
• Experience with Salesforce, Gainsight, ZoomInfo, or similar platforms
• Prior exposure to customer experience, analytics, proposal work, or operational support roles
• Proficiency in Microsoft Excel and PowerPoint or equivalents