Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst.

Key Responsibilities

• Own the development and maintenance of customer experience and credit-related reports and analytical solutions
• Partner with various teams to analyze customer data and prepare executive-level materials for operational recommendations
• Lead CX-related projects, including process improvements and training on CX-related reporting and tools

Required Qualifications

• HS Diploma or equivalent with 3-5+ years of experience in Customer Experience or related analytics
• Advanced proficiency in Excel and working knowledge of Power BI or similar tools
• Ability to act as a Super User for operational systems like HighRadius
• Proven ability to work independently and manage multiple projects in a fast-paced environment
• Bachelor's degree in Accounting, Finance, Analytics, or an Engineering-related field is preferred