Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst.

Key Responsibilities

• Own and improve the CX quality framework across customer support interactions
• Analyze customer feedback and operational data to identify issues and improvement opportunities
• Monitor and report on key CX metrics and support data-driven decision making

Required Qualifications

• At least 2 years of experience in Customer Experience Operations or Support Operations
• Hands-on experience managing quality programs using quality management tools
• Experience working closely with customer support teams and analyzing support data
• Ability to collaborate cross-functionally with Product, Operations, and Training teams
• Experience driving improvements across the customer journey based on feedback