Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst.

Key Responsibilities

• Develop, maintain, and optimize ServiceNow reports and dashboards for customer experience initiatives
• Analyze data to identify trends, risks, and opportunities for improvement
• Translate data findings into actionable insights and recommendations for stakeholders

Required Qualifications

• Bachelor's degree in Business, Analytics, Information Systems, Data Science, or related field, or equivalent experience
• Hands-on experience with ServiceNow reporting and dashboard development
• Strong analytical skills to interpret data and drive insights
• Experience translating business questions into reporting and analytical solutions