Customer Experience Analyst

Job Summary

Fluent in French or German, the full-time remote Customer Experience Analyst will optimize clients' IVR operations through data analysis, call testing, and cross-functional collaboration to enhance customer experience.

Key responsibilities

• Evaluate traditional IVR and generative AI systems through simulated test calls and provide actionable feedback
• Analyze large datasets and conversational call flows to identify trends and drive customer experience improvements
• Translate data into actionable insights and deliver compelling presentations to stakeholders and executive teams

Required qualifications

• Written and spoken fluency in French or German
• Strong analytical skills with experience in summarizing and analyzing complex datasets
• Familiarity with basic Excel formulas and pivot tables
• Proficiency in building presentations using PowerPoint or Keynote
• Experience collaborating in a remote team environment