Customer Experience Analytics Specialist

Job Summary

A company is looking for a Customer Experience Analytics Specialist to manage and analyze data related to customer experience.

Key Responsibilities

• Conduct ad hoc research and statistical modeling to provide actionable insights for business needs
• Optimize research instruments to ensure effective data collection for analysis
• Align data analysis with business needs and stay updated on best practices in analytical techniques

Required Qualifications

• Master's or Bachelor's Degree in a related field with 3-8 years of experience in data analysis and reporting
• Proficiency in data analysis tools such as SQL, PowerBI, or Python
• Experience with diverse research methodologies and analyzing complex data sets
• Ability to create clear data visualizations
• Equivalent experience may be considered in lieu of a degree