Customer Experience Architect

Job Summary

A company is looking for a Customer Experience Architect, DACH.

Key Responsibilities

• Build and maintain strategic relationships with key customers to enhance their technical and operational health
• Provide a single point of accountability for assigned customer portfolios, facilitating regular communication and support
• Analyze customer data to identify opportunities for improvement and provide feedback to the product team

Required Qualifications

• Strong understanding of software development, databases, and APIs
• Experience in project management and managing multiple customer accounts
• Experience in conducting training sessions and creating educational materials for customers
• Fluency in German and English, both spoken and written
• Proven ability to build and maintain strong customer relationships