Customer Experience Architect

Job Summary

A company is looking for a Customer Experience Architect Principal - Remote.

Key Responsibilities

• Identify and define high-impact customer experiences to enhance end-to-end interactions
• Lead analysis of customer journeys and develop metrics to measure customer experience
• Influence strategic initiatives across various business facets to deliver customer-facing solutions

Required Qualifications

• Bachelor's Degree in user experience design, psychology, business, research, or marketing, or equivalent experience
• 7 years of experience in Account Management, Strategic Marketing, Customer Insights, or Customer Experience across multiple channels
• Eligibility to work in the United States without visa sponsorship
• Experience in human-centered research techniques and Design Thinking processes
• Strong business acumen with a proven track record in complex settings