Customer Experience Assistant
Job Summary
To ensure an efficient customer journey, the full-time Customer Experience Assistant will manage client interactions from advanced negotiations to initial billing while collaborating with various internal departments in a remote setting.
Key responsibilities
- Track customer flow from negotiation to first billing
- Manage tickets and activities using corporate systems like Jira and CRM
- Facilitate communication between departments to remove obstacles and identify risks
Required qualifications
- Bachelor's degree completed or in progress (preferred)
- Advanced knowledge of Office Suite/Excel, Jira, and CRM tools
- Experience with process management or project management
- Familiarity with SLAs and performance indicators
- Experience in internal customer service and operational oversight
Complete Job Description
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