Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate 1 to provide support for customers tracking their international packages.

Key Responsibilities

• Provide empathetic support to customers with tracking-related inquiries via email and chat
• Track and trace customer shipments across international borders and resolve shipping concerns
• Research tracking issues and collaborate with internal teams for complex issues

Required Qualifications

• 1+ years of experience in customer-facing roles, preferably in a startup or high-growth company
• Ability to communicate clearly and warmly in written and verbal English
• Comfortable with technology and navigating multiple systems
• Ability to work efficiently while maintaining a personal touch
• Eager to learn and grow within a supportive team environment