Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate (Remote).

Key Responsibilities

• Respond to customer inquiries through various communication channels with professionalism
• Engage new subscribers to ensure successful onboarding and ongoing support
• Anticipate member concerns and resolve issues in a personalized and timely manner

Required Qualifications

• 2+ years of work experience
• 1+ year of experience in a customer-facing support role, preferably in a remote, health-related field
• Exceptional organizational skills and ability to prioritize tasks
• Experience with Zendesk is preferred
• Ability to work autonomously in a remote setting and adapt to evolving tech tools