Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate (Remote).

Key Responsibilities

• Respond to customer inquiries across various communication channels with professionalism
• Engage new subscribers and members to ensure successful onboarding and ongoing support
• Provide personalized assistance and resolve customer issues in a timely manner

Required Qualifications

• 2+ years of work experience
• 1+ year in a customer-facing support role, preferably in a remote, health-related field
• Experience with omnichannel environments and tools, preferably Zendesk
• Ability to work autonomously in a remote setting and adapt to evolving technology
• Willingness to work non-standard hours, including weekends and holidays