Customer Experience Associate

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Aug 01, 2025

Job Category: Customer Service

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for a Customer Experience Associate to provide support and assistance to clients in Durham, NC.

Key Responsibilities

Respond to inbound customer inquiries related to orders and website navigation
Provide email and live chat support while maintaining KPIs
Document escalations and report bugs to the triage team, contributing to process improvements

Required Qualifications

1+ years of experience in customer service/support with an understanding of Software as a Service (SaaS)
High school diploma or GED
Familiarity with helpdesk/ticketing systems
Ability to compartmentalize customer situations and handle each with positive intent

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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